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Effective Usage of Service Management Solutions

Any service desk would benefit greatly from a 10% decrease in service requests and a 15% reduction in resolution time.
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The success of any firm depends on its ability to deliver excellent customer and employee experiences in the fast-paced, cutthroat business environment of today. This calls for offering services that are quick, frictionless, and responsive in addition to being user-friendly and responsive.

Automation is essential for doing this. Organizations can streamline their operations and cut down on the amount of time it takes to supply services by automating processes. Moreover, automation aids in error elimination and increases service delivery accuracy, both of which can raise customer happiness and worker productivity.

Effective usage of a powerful service management system can help you achieve varied business outcomes.

Reduces service requests

Any service desk would benefit greatly from a 10% decrease in service requests and a 15% reduction in resolution time. These developments imply that Jira Service Management is enabling the company to offer quicker and more effective service to both internal business teams and external clients.

The business is able to address problems more effectively, possibly by recognizing and treating the root causes of frequent problems, as seen by the 10% drop-in service requests. The workload on service desk workers may be lessened as a result, allowing more time for other responsibilities.

Improves productivity

An increase in productivity of 5 minutes every request submitted by an employee is considerable. This time savings is a result of Jira Service Management’s user-friendly interface, quick ticket resolution, enhanced request visibility, and self-service alternatives.

Employees don’t require substantial training or support to swiftly and simply create new service requests thanks to Jira Service Management’s user-friendly interface. This may contribute to the time savings by shortening the time it takes for employees to submit requests.

Increases visibility

The connection between Jira Service Management and Jira Software is a significant tool that can considerably assist enterprises. Organizations may improve visibility into risks, issues, hardware, and software across the board by merging these two solutions. This connection can facilitate the dismantling of organizational silos and enhance teamwork, particularly between the development and IT operations teams.

Improved visibility of risks and issues is one of this integration’s main advantages. Organizations can gain a more comprehensive understanding of potential risks and concerns, including those connected to hardware and software, by integrating Jira Service Management with Jira Software. This can assist businesses in proactively addressing these difficulties, lowering the chance of complications and lessening their effects when they do arise.

Saves times

Jira Service Management has a number of critical capabilities, like automatic routing and self-service, that can lessen the overall number of tickets engineers need to answer while also enhancing visibility, collaboration, and the use of a single platform between operations and engineering teams. In turn, this may shorten the total processing time for tickets.

Without requiring manual involvement, automatic routing makes sure that requests are sent to the appropriate group or person for resolution. As they are not required to manually route requests to the proper team or individual, engineers’ effort can be reduced as a result. Organizations can save time and guarantee that requests are handled more effectively by automating this process.

About the author

Aiswarya MR

With an experience in the field of writing for over 5 years, I find my passion in writing for various topics including technology, business, creativity, and leadership. I have contributed content to hospitality websites and magazines. Currently looking forward to improving my horizon in technical and creative writing.