With the rise of digitalization, organizations worldwide started investing in various technologies, software, and tools that help improve the customer experience and employees’ digital experience. However, as the companies started working remotely, challenges such as communication gaps between the IT teams and the employees, inefficiencies in the available software and tools, increased IT operational costs, etc. When the employees are provided with all the right hardware and software required to be productive, they will feel motivated and energized to work every day.
Employees need to be liberated from digital hurdles and nuisance to be able to work more efficiently and effectively. Therefore, IT teams are required to give the employees the necessary support to function with digital tools. With the digital employee experience (DEX) support team, the IT team will be able to focus more on their long-term goals and projects, learning and development sessions, improving customer experiences, managing their expenses on software solutions, etc.
Now, let’s explore some of the reasons why DEX is crucial.
Improving employee satisfaction
Retaining employees and offering them improved experience is quintessential for every company. A poor DEX can lead employees to feel underwhelmed and dissatisfied resulting in increased employee attrition. As the great resignation is a much too scary thought for any company, leaders are taking measures to improve employee satisfaction by providing them with the tools and software that will help them stay productive and free them from some digital constraints.
Understanding their needs and pain points can help the company take the necessary steps to find solutions. Leaders can arrange collaborative meetings with the IT team and the employees to discuss the recurrent digital issues that the employees are facing that can be resolved by the IT team.
Regular DEX measurement
Checking with the employees whether they are facing any digital issues and if all the raised concerns were resolved with proper resolution can help the company measure DEX on a regular basis. When the goals are set to achieve a better DEX, the measurement process becomes easier.
Managers can create Google forms or any digital workplace technology to get accurate and timely feedback and suggestions from the employees.
Checking with employees
Every company needs to deploy digital tools and software to stay on top and function smoothly. However, when the employees have been working on a certain set of software for quite some time, it can become challenging for them to move to another one. Hence, checking with the teams to ensure that the company is purchasing the right tools and that they will not be struggling with the transition is a necessary step.
If a team has critical points to add regarding the new digital tool, the company needs to consider them so that there is no negative experience on either side and to achieve a better DEX.
Build a DEX support team
Today, many companies are building and developing their own DEX support team that will exclusively look after DEX. As the IT teams focus on incidence, bugs, and infrastructure, a separate team dedicated to improving DEX can empower employees as they can directly contact the team to resolve their concerns.
This can enable real-time feedback from the employees to locate the current issues and help the employees understand any upcoming digital change
Final thoughts
Employees need a well-performing digital environment, whether it is in a hybrid mode or back-to-office mode. With the perfect support system, employees can achieve a secure, productive, and faster working experience.
